Privacy Policy

Effective Date: April 6, 2025

At L Wellness, LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our spa, use our services, or interact with our website. Please read this policy carefully.

Information We Collect

We may collect personal information in the following ways:

a. Personal Information You Provide

Name, phone number, email address
Date of birth, gender (if relevant for services)
Medical history or health conditions relevant to massage or esthetic treatments
Payment information (credit/debit card details)

b. Automatically Collected Information

IP address and browser data (if booking or browsing online)

How We Use Your Information

We use your information to:

Provide and manage spa services
Schedule appointments and send reminders
Maintain health and safety during treatments
Communicate about promotions, updates, or events (with your consent)
Improve customer experience and service quality
Process payments and invoices

Sharing Your Information

We do not sell, rent, or share your personal information with third parties except in the following cases:

With service providers who help operate our business (e.g., booking systems, payment processors)
When required by law or legal process
To protect our rights, property, and safety or that of our customers

Consent

By using our services or providing personal information, you consent to the collection and use of your information as described in this policy. You may withdraw your consent at any time by contacting us at management@lwellness.com or by phone at 610-936-9155.

Data Security

We take reasonable precautions to protect your personal information. These include:

Secure databases and encrypted connections
Staff training on privacy and confidentiality
Limiting access to sensitive client information

However, no method of transmission over the Internet or electronic storage is 100% secure.

Client Rights

You have the right to:

Access or correct your personal information
Request deletion of your records (unless retention is required by law)
Opt-out of promotional communications
File a complaint if you believe your privacy has been violated

Retention of Data

We retain client records for a period required by local laws and industry standards. After this period, information is securely deleted or anonymized.

Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect information from minors without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.

If you have any questions or concerns about this Privacy Policy, please contact us at:

📞 (610) 936-9155

📧 frontdesk@lwellness.com

📍 L Wellness, 81 Highland Ave. Suite 240, Bethlehem, PA 18017