Refund Policy

Effective Date: April 12, 2025

At L Wellness, we are committed to providing the highest quality services and products. Your satisfaction is important to us. Please review our return and refund policy below:

Service Policy

Due to the nature of our services, all service sales are final.
If you are dissatisfied with a service you received, please contact us within 72 hours of your appointment. We are happy to discuss your concerns and may offer a complimentary correction or alternative resolution at the discretion of management.
No refunds will be issued for completed services.

Product Return Policy

Unopened and unused retail products may be returned within 14 days of purchase for a full refund or exchange with a receipt.
Opened products may only be returned if they caused an adverse skin reaction. Proof (photo or consultation with a provider) may be required.
Sale items and promotional products are final sale and not eligible for return or exchange.

Gift Cards

All gift card purchases are non-refundable.
Gift cards may be used for any services or products at [Your Spa Name] and do not expire.

Late Cancellations & No-Shows

Appointments canceled within 24 hours or no-shows may be subject to a cancellation fee of up to 100% of the service booked.
Please arrive on time to ensure a complete treatment. Late arrivals may result in shortened or rescheduled services.

If you have questions or need support with a product or service, please contact us at:

📞 (610) 936-9155
📧 frontdesk@lwellness.com
📍 L Wellness, 81 Highland Ave. Suite 240, Bethlehem, PA 18017