Accessibility Policy

L Wellness, LLC – Commitment to Accessibility

Effective Date: April 12, 2025

At L Wellness, we are committed to providing an inclusive and welcoming environment for all guests, including those with disabilities. We strive to ensure that our spa services are accessible and enjoyable for everyone.

Our Commitment

We are dedicated to ensuring that individuals with disabilities can access and enjoy our services, facilities, and digital content in a manner that respects their dignity and independence.

Facility Accessibility

Our spa is wheelchair accessible, including entrances, treatment rooms (where feasible), and restrooms.
Parking spaces designated for guests with disabilities are available near the main entrance.
Service animals are welcome in all public areas of the spa.
Portable seating and assistance can be provided upon request.

Service Accommodations

Staff are trained to offer assistance and adapt treatments as needed, without compromising the guest experience or safety.
We offer flexible appointment times to accommodate guests who may require additional time.
Treatment descriptions and service options are available in accessible formats upon request (e.g., large print, digital formats).

Communication

We will communicate with guests in a way that accommodates their needs.
Guests may request information or book appointments via phone, email, or our accessible website.
Our team is trained in respectful communication practices.

Website Accessibility

We are working to ensure our website meets WCAG 2.1 Level AA standards for accessibility. If you experience any issues accessing content on our site, please contact us and we will make the information available in an accessible format.

Feedback and Suggestions

We welcome feedback on how we can improve the accessibility of our services. Guests can provide feedback by emailing management@lwellness.com.

We will acknowledge all feedback within 4 business days and respond with actions taken or planned.

For accessibility questions or requests, please contact:

If you have questions or need support with a product or service, please contact us at:

📞 (610) 936-9155
📧 frontdesk@lwellness.com
📍 L Wellness, 81 Highland Ave. Suite 240, Bethlehem, PA 18017