Effective Date: April 6, 2025

Welcome to L Wellness, LLC. By booking or receiving services from us, you agree to the following Terms and Conditions. Please read them carefully.

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Appointments and Cancellations

• Booking: Appointments can be booked online, by phone, or in person. A credit card may be required to hold your appointment.

• Late Arrivals: Please arrive at least 10 minutes before your appointment. Late arrivals may result in a shortened service to avoid inconveniencing the next guest.

• Cancellations: We require at least 24 hours’ notice for cancellations or rescheduling. No-shows or late cancellations may be subject to a fee of 50% of the full-service amount.

Health and Safety

• Medical Conditions: Please inform us of any medical conditions, allergies, injuries, or recent surgeries prior to your appointment. Certain treatments may not be suitable in some circumstances.

• llness Policy: If you feel unwell or show symptoms of illness, we kindly ask that you reschedule your appointment. We reserve the right to refuse service if illness is suspected.

• Sanitation: Our spa adheres to strict hygiene and sanitation protocols for all equipment, tools, and treatment areas.

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Services and Pricing

• Service Changes: Services and pricing are subject to change without notice. We strive to keep our website and materials up to date.

• Right of Refusal: We reserve the right to refuse service to anyone for any reason, including disrespectful or inappropriate behavior.

Massage & Esthetics Policy

• Professional Boundaries: All services are strictly therapeutic and non-sexual. Inappropriate behavior will result in immediate termination of the session and possible reporting to authorities.

• Consent & Comfort: Your comfort is our priority. You may request modifications or stop a service at any time.

Payments & Refunds

• Payment: Payment is due at the time of service. We accept [list payment types, e.g., cash, credit/debit, etc.].

• Gratuity: Tips are appreciated but not required.

• Refunds: We do not offer refunds for services rendered. If you are dissatisfied, please contact us within 48 hours so we can address your concerns.

Gift Cards & Packages

• Expiration: Gift cards and service packages expire [insert expiration period, e.g., 12 months from purchase] unless otherwise stated.

• Non-Refundable: Gift cards are non-refundable and cannot be redeemed for cash.

• Non-Transferable: Packages and gift cards are valid only for the person named at the time of purchase unless approved by management.

Privacy

• Client Information: All client information is confidential and will not be shared without your consent, except as required by law.

Liability Waiver

By receiving services at [Spa Name], you acknowledge that:

• You have disclosed all relevant health conditions.

• You assume full responsibility for any outcomes related to the service received.

• [Spa Name] and its employees are not liable for any injury, loss, or damage arising from the services provided.

If you have questions about these Terms and Conditions, please contact us at:​

📞 (610) 936-915

📧 frontdesk@lwellness.com

📍 L Wellness, 81 Highland Ave. Suite 240, Bethlehem, PA 18017

Pre-Treatment Considerations:

• Doctor's clearance or referral is needed prior to treatment for clients undergoing cancer treatment or who have lymphedema

• We cannot treat clients with HIV, AIDS, or Hepatitis

• Consult your OB/GYN prior to your appointment if you are pregnant or nursing

• We cannot treat clients with active infections or cold sores

• If you have a history of cold sores, take a prescribed medication prophylactically for 8 hours before and 48 hours after treatment

• We cannot perform lymphatic drainage on clients with kidney/bladder/UTI infections, Crohn's disease, hyperthyroidism, or deep vein thrombosis

• Consult your primary care doctor prior to your appointment if you have an autoimmune disease (lupus, scleroderma, diabetes, etc.), or are on anticoagulants or blood thinners

• No sunburn, eczema, or rashes in area to be treated