Terms & Conditions

Effective Date: April 6, 2025

Welcome to L Wellness, LLC. By booking or receiving services from us, you agree to the following Terms and Conditions. Please read them carefully.

Appointments and Cancellations

Booking: Appointments can be booked online, by phone, or in person. A credit card may be required to hold your appointment.
Late Arrivals: Please arrive at least 10 minutes before your appointment. Late arrivals may result in a shortened service to avoid inconveniencing the next guest.
Cancellations: We require at least 24 hours’ notice for cancellations or rescheduling. No-shows or late cancellations may be subject to a fee of 50% of the full service amount.

Health and Safety

Medical Conditions: Please inform us of any medical conditions, allergies, injuries, or recent surgeries prior to your appointment. Certain treatments may not be suitable in some circumstances.
Illness Policy: If you feel unwell or show symptoms of illness, we kindly ask that you reschedule your appointment. We reserve the right to refuse service if illness is suspected.
Sanitation: Our spa adheres to strict hygiene and sanitation protocols for all equipment, tools, and treatment areas.

Services and Pricing

Service Changes: Services and pricing are subject to change without notice. We strive to keep our website and materials up to date.
Right of Refusal: We reserve the right to refuse service to anyone for any reason, including disrespectful or inappropriate behavior.

Massage & Esthetics Policy

Professional Boundaries: All services are strictly therapeutic and non-sexual. Inappropriate behavior will result in immediate termination of the session and possible reporting to authorities.
Consent & Comfort: Your comfort is our priority. You may request modifications or stop a service at any time.

Payments & Refunds

Payment: Payment is due at the time of service. We accept cash and credit/debit payments.
Gratuity: Tips are appreciated but not required.
Refunds: We do not offer refunds for services rendered. If you are dissatisfied, please contact us within 48 hours so we can address your concerns.

Gift Cards & Packages

Expiration: Gift certificates and service packages expire 12 months from purchase, unless otherwise stated.
Non-Refundable: Gift cards are non-refundable and cannot be redeemed for cash or used to pay for gratuities on service charges.
Non-Transferable: Packages and gift cards are valid only for the person named at the time of purchase unless approved by management.

Privacy

Client Information: All client information is confidential and will not be shared without your consent, except as required by law.

Liability Waiver

By receiving services at L Wellness, you acknowledge that:

You have disclosed all relevant health conditions.
You assume full responsibility for any outcomes related to the service received.
L Wellness and its employees are not liable for any injury, loss, or damage arising from the services provided.

If you have questions about these Terms and Conditions, please contact us at:

📞 (610) 936-915

📍 L Wellness, 81 Highland Ave. Suite 240, Bethlehem, PA 18017

Pre-Treatment Considerations:

Doctor's clearance or referral is needed prior to treatment for clients undergoing cancer treatment or who have lymphedema
We cannot treat clients with HIV, AIDS, or Hepatitis
Consult your OB/GYN prior to your appointment if you are pregnant or nursing
We cannot treat clients with active infections or cold sores
If you have a history of cold sores, take a prescribed medication prophylactically for 8 hours before and 48 hours after treatment
We cannot perform lymphatic drainage on clients with kidney/bladder/UTI infections, Crohn's disease, hyperthyroidism, or deep vein thrombosis
Consult your primary care doctor prior to your appointment if you have an autoimmune disease (lupus, scleroderma, diabetes, etc.), or are on anticoagulants or blood thinners
No sunburn, eczema, or rashes in area to be treated